Installation
& Service

Installation

Unlike some stairlift companies, we can complete your Acorn Stairlift installation within just a few days of you giving us the green light – next day installation is available in some areas if it's really urgent. And that goes for more complex curved stairlifts as well as straight ones.

Acorn’s unique and revolutionary FastTrack® system means even the most complex stairlift configurations can be fitted on site by our skilled engineers in just a few hours. There’s no need to wait weeks for a one-off rail to be designed and built in a factory then despatched to your home, with no option to modify on site if it’s not quite right.

Once your stairlift is fitted, our engineer will put it through a thorough testing procedure designed to make sure everything is working just as it should be. Every component is checked and double-checked for optimum performance. Only then will our engineer guide you step-by-step through the operation of your new Acorn Stairlift, which is designed for simplicity and ease-of-use. And remember, even after your engineer has left, help from Acorn is just a free phone call away, 365 days-a-year, should you ever need it.

FastTrack® Installation

FastTrack® is a unique modular rail system which can be adapted to exactly follow the profile of almost any staircase. The system is built on a comprehensive inventory of differently shaped interlocking rail sections. By selecting exactly the right sections for your staircase, our expert installation engineers can assemble and custom-fit a bespoke FastTrack® rail to your staircase in just a few hours, and with minimal mess and disruption.

Servicing & Aftercare

Once you've discovered how an Acorn Stairlift can make your life so much easier, and how it helps you enjoy your home to the fullest, you'll want to make sure it is always kept in good condition and full working order. That’s where our stairlift repairs and servicing come in.

Acorn Stairlifts have a well-earned reputation for reliability, but like any machine with moving parts they will benefit from regular routine maintenance. Our Acorn 12-month warranty also includes a full scheduled service of your stairlift towards the end of your first year of ownership, including a comprehensive 25-point check covering all its major components by one of our skilled stairlift servicing technicians, to ensure its optimum trouble-free performance for many years to come.

Whether you choose a straight, curved or outdoor option, our Acorn Stairlifts come with a 12-month warranty as a standard. However, we can offer additional cover for a further four years to keep your stairlift running smoothly and safely.This includes annual servicing, gives priority attention if assistance is required and covers all costs of repair.

Acorn Club

The Acorn Club is the ultimate hub for your personal stairlift. It is a one-stop shop for all stairlift-related information. Through this unique customer portal, you will be able to access all your important documents, keep track of your stairlifts history, troubleshoot minor issues, and get in contact with our support staff.

"I am now able to use the stairs whenever I want to with ease and comfort. The stairlift was installed and ready to use within four days of the initial enquiry."

Mr Sayers

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